Refund Policy
Refund Policy
At Armadilo, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy.
1. 30-Day Return Guarantee
You have 30 calendar days from the date you receive your item to request a return or exchange. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging.
2. Return Process
To initiate a return, please follow these steps:
- Contact our support team at contact@armadilorunningshoes.com with your order number and the reason for the return.
- Our team will review your request and send you detailed instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
3. Shipping Fees & Return Costs
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
4. Damages, Defects, and Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately at contact@armadilorunningshoes.com so we can evaluate the issue and make it right at no additional cost to you.
5. Non-Returnable Items / Exceptions
Certain types of items cannot be returned, including gift cards, final sale items, or clearance products. Please reach out if you have questions about your specific item.
6. Refunds Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 5 to 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
For any additional questions regarding refunds, please email us at contact@armadilorunningshoes.com.