FAQs
Frequently Asked Questions
Shipping & Delivery
1. How long does shipping take?
Orders are typically processed within 1-3 business days. Standard international shipping usually takes 7-15 business days depending on your location and local customs clearance.
2. Do you ship worldwide?
Yes! We offer worldwide shipping to most countries. Shipping options and rates are calculated automatically at checkout based on your delivery address.
3. Will I have to pay customs duties or taxes?
Depending on your destination country, local import duties, taxes, or customs fees may apply. These charges are the responsibility of the customer.
Tracking Your Order
4. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package in real time.
5. My tracking info hasn't updated. What should I do?
Tracking information may take 24-48 hours to update after an order is dispatched. If there has been no movement for more than 5 business days, please contact us at contact@armadilorunningshoes.com.
Returns & Exchanges
6. What is your return policy?
We offer a 30-day return policy. Items must be unworn, in their original condition, and in the original packaging to be eligible for a return or exchange.
7. How do I initiate a return or size exchange?
To request a return or exchange, please email our support team at contact@armadilorunningshoes.com with your order number and reason for return. We will provide detailed return instructions.
8. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Payment & Orders
9. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
10. Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please email us immediately at contact@armadilorunningshoes.com. Once an order has shipped, it cannot be canceled.
Products & Sizing
11. How do I choose the correct shoe size?
We recommend checking the size guide available on each product page. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
12. How can I contact customer support?
For any additional questions, feel free to reach out to us at contact@armadilorunningshoes.com. We reply within 24-48 hours.